What is the return and refund policy?

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. It will take up to 2-4 weeks to fully process your return. All return items must be sent in its original package. 

If anything is unclear or you have more questions feel free to contact our customer support team at info@foreverglolounge.com to start the return process or refund process. 

* Refund policy does not apply to in spa services!!

When will I receive my order?

In order to find out about the current status of your order click on the link in your order confirmation email.

What to do if I never received my order?

Please email us at info@foreverglolounge.com or call or text at the number located at the bottom of the page. We will get back to you as soon as possible.

What do I do if I received a defective order?

We apologize for the inconvenience. Please email us at info@foreverglolounge.com and we will get back to you as soon as possible in order start process of replacement process.